technical questions

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Who to turn to, if I encounter a problem in the game?

 

Contact our support team at siegeww2-support@imperialsupport.org . The support team contact information is also available through the games options under “support” 

How to change my in-game name?


Each player can change his name in the game as many times as he wants to, but he must pay a certain amount of gold, which increases with each change.

How to change my in-game flag?

 

Currently there is no way players can change their flag by themselves.


 

The game constantly throws me out - what to do?

 

  • Check your internet connection. We recommend players use mobile data, instead of wi-fi. 

  • Some older devices that have older operating systems may have an effect on the performance of the game. However, this is not up to us. Try updating to the latest OS on your device. 

  • Try re-installing the app. 

  • If you frequently see the red wi-fi signal, there is probably something wrong with your internet connection. 

The game constantly “freezes” during battle - what to do?

 

Try closing the app and opening it again. You can still get back in the game on time to finish the battle. 

The game “kicked me out” during battle. What to do?


- Check your internet connection. We recommend players use mobile data, instead of wi-fi. 

  • Some older devices that have older operating systems may have an effect on the performance of the game. However, this is not up to us. Try updating to the latest OS on your device.

  • If the game throws you out midway through a battle you can still go back and finish it. 

The game is full of hackers - what to do?


Send a video of your battle , or a screenshot that provides the needed information to our support. Siege WWII Support   :  siegeww2-support@imperialsupport.org

The game is pay2win and I don’t have any money. Is it worth it?

 

 SIEGE: World War II is a free-to-play game you can download and start playing.
There is competition for both players that are paying and players who prefer to play for free.

Why am I matched against a player with a lot more VP than mine?

 

 In order to secure a balanced gameplay all players’ levels and cards are modified to level 8 in the challenges. Regardless of player level in a normal battle, if you join a challenge, every opponent will have their level and cards modified to level 8. 

Why do you match our Alliance against weaker alliances all the time?


Alliances automatically enter in war with another alliance close to their skills. If you have been matched with alliances that are no match for you, prepare for the next one. Opponents will get closer to your skill.

Would you match our Alliance with the X Alliance, please?

 

Currently, there is no option to match two alliances to play against each other. The process is automated.

Why did you erase the progress of my account?

  1. If you have lost your progress or accidentally created a new profile you might want to contact our support at siegeww2-support@imperialsupport.org.
     

  2. At the end of each season, the Season Reset lowers players’ VPs back to a certain number based on their Victory Points. Players keep their cards and ops points and begin the climb as the new Season begins with a new seasonal leaderboard.